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Terms & Conditions

By accessing or using our platform, you agree to be bound by these Terms and Conditions.

Acceptance of the Terms

These Terms and Conditions form a legally binding agreement between you (the "User") and Wheel Bingo (the "Platform"). By registering an account on our Platform, downloading our software, or otherwise accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Eligibility Requirements

To use the Platform, you must:

  1. Be at least 18 years old (or the age of majority in your jurisdiction).
  2. Not be a resident of any country subject to geographic restrictions (listed below).

Minimum Age Requirement

You must meet our minimum age requirement to access or use our services.

Geographic Restrictions

We do not accept players from the following countries:

  • United States
  • France
  • Spain
  • Italy
  • Denmark
  • Sweden
  • Australia

Additionally, we may restrict access to other jurisdictions where local laws prohibit online gambling. Players attempting to register from restricted territories will be declined at the sign-up stage.

Account Registration Rules

  1. One account per user: Only one account is permitted per individual. Creating multiple accounts is considered multi-accounting and a breach of these Terms.
  2. True identity required: You must provide accurate and complete information when registering your account, including true identification details.
  3. Account accuracy obligations: You are responsible for maintaining the accuracy of your account information.

Account Security Responsibilities

You are solely responsible for:

  1. Protecting your login credentials from unauthorized access or use.
  2. Keeping your password confidential and secure.
  3. Notifying us immediately if you suspect any unauthorized activity on your account.

Login Credentials and Password Protection

You agree to keep your login details and password confidential and not share them with anyone else. You are responsible for all activities conducted through your account, whether authorized or unauthorized.

Restricted Behaviour and Prohibited Activities

We prohibit the following behaviors:

  1. Multi-accounting.
  2. Sharing or selling access to our Platform or services.
  3. Engaging in any form of cheating or collusion.
  4. Using software that interferes with our platform's functionality.

Bonus and Promotion Rules

All bonuses and promotions are subject to specific terms, including wagering requirements, game restrictions, and maximum cash-out limits. Please review the bonus conditions for each promotion before participating.

Wagering and Gameplay Conditions

  1. All gameplay must be in accordance with these Terms.
  2. You agree that all games on our Platform are played fairly and randomly by a Random Number Generator (RNG) system.
  3. We reserve the right to void any stakes or bets, or withhold winnings, if we suspect cheating or manipulation.

Bonus Abuse Prevention

We reserve the right to suspend or cancel accounts engaging in bonus abuse, including, but not limited to:

  1. Repeatedly claiming bonuses without meeting requirements.
  2. Using artificial strategies to accumulate bonus funds.
  3. Creating fake or duplicate accounts for bonus purposes.

Deposits and Withdrawals (Subject to Source Material)

  • Depositing funds into your account is a condition of accessing our services.
  • We reserve the right to review, withhold, or reverse any deposits or withdrawals if we suspect misuse or fraud.
  • You agree that all winnings are subject to verification procedures before being released.

Verification Before Withdrawals

To prevent money laundering and maintain regulatory compliance, you may be required to verify your identity and account information before withdrawing funds. This includes providing documentation as requested by our support team.

Processing and Review Procedures

We reserve the right to:

  1. Process deposits or withdrawals as soon as reasonably practicable.
  2. Conduct regular reviews of accounts for suspicious activity.
  3. Impose temporary or permanent restrictions on your access if we suspect misuse or fraud.

Responsible Gambling Expectations

You acknowledge that online gambling can be addictive and agree to use our services responsibly:

  1. Set limits: You must set limits on deposits, losses, and gameplay duration to maintain a responsible gaming experience.
  2. Monitor behavior: Regularly review your account activity for signs of problem gaming.
  3. Seek help: If you suspect yourself or another user experiencing issue with problem gambling, please contact our support team.

Self-Exclusion and Account Restrictions

  1. Self-exclusion: You may choose to self-exclude from playing games on our Platform by contacting our support team.
  2. Temporary restrictions: We reserve the right to restrict access temporarily for reasons such as:
    • Suspected bonus abuse.
    • Failure to comply with regulations.

Game Fairness and RNG Systems

  1. Our games are designed using Random Number Generator (RNG) systems, which ensure fair outcomes.
  2. You acknowledge that all gameplay is subject to chance and accept the risk of winning or losing as a result.

Technical Interruptions or Voided Gameplay

We reserve the right:

  1. To suspend or cancel gaming activities during technical interruptions or maintenance periods.
  2. To void stakes or bets if our systems fail due to technical reasons beyond our control.

Suspension or Closure of Accounts

If we believe you have breached these Terms, we may temporarily restrict access or permanently close your account without notice. This includes instances such as:

  • Non-compliance with regulatory requirements.
  • Suspected bonus abuse.
  • Repeated failure to meet deposit and play-through requirements for bonuses.

Intellectual Property and Platform Ownership

You agree that Wheel Bingo owns the intellectual property rights associated with our platform, services, games, and branding. All content on our website is protected by law, including copyrights, trademarks, patents, and design rights.

Limitation of Liability

In no event shall we be liable for any damages arising from:

  1. Technical issues or downtime.
  2. Losses resulting from errors in gameplay.
  3. Any direct or indirect costs associated with your use of the Platform.

Modification of Terms

We reserve the right to modify these Terms at any time, which may affect existing and new users alike. It is essential that you regularly review our Terms for updates.

Contact or Support Guidance

Our dedicated support team is available:

  • 24/7 via live chat.
  • By email
  • Phone number provided on our website (listed below).

Please direct all queries, complaints, and concerns regarding these Terms to our support team.

Applicable Licensing or Regulatory Oversight

Wheel Bingo operates under dual licensing by the Alderney Gambling Control Commission (AGCC) and the United Kingdom Gambling Commission (UKGC), ensuring regulatory compliance with industry standards.